> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://smartchange.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refund a contribution

You can refund all or part of a contribution from its payment. Refunds are real refunds through Stripe, so the money goes back to the contributor.

Only an **Organization owner** can issue refunds. Organization managers and viewers can't. See **Settings → Members → Roles**.

### Refund a payment

1. Go to **Transactions → Payments**.
2. Find the payment. Search by contributor or form, or use **All statuses** and **Date range** to narrow the list.
3. Click the payment to open its detail.
4. Choose the refund option. You can refund the full payment or part of it.
5. Confirm the refund.

### See your refunds

Go to **Transactions → Refunds**. When a payment is refunded through Stripe, the refund and its reason show up here. The top shows **Total refunded**, **Refund count**, and **This month**.

- **Completed:** refunds that have been issued.
- **Requests:** refunds that have been asked for and are waiting.

Each row shows the **Amount**, **Reason**, **Contributor**, **Refunded** date, and **Status**. Search by contributor or reason.

![Transactions Refunds with the Completed and Requests toggle](https://storage.crisp.chat/users/upload-1/website/-/8/f/e/3/8fe32a7262b6a800/transactions-refunds_15msvma.jpg)

To see contributors who have had refunds, open **Contributors** and choose the **With refunds** view. For a list over a period, use the **Refunds** report under **Reporting**.

Questions? Email us at [support@smartchange.app](mailto:support@smartchange.app).