Refund a contribution

You can refund all or part of a contribution from its payment. Refunds are real refunds through Stripe, so the money goes back to the contributor.

Only an Organization owner can issue refunds. Organization managers and viewers can't. See Settings → Members → Roles.

Refund a payment

1. Go to Transactions → Payments.
2. Find the payment. Search by contributor or form, or use All statuses and Date range to narrow the list.
3. Click the payment to open its detail.
4. Choose the refund option. You can refund the full payment or part of it.
5. Confirm the refund.

See your refunds

Go to Transactions → Refunds. When a payment is refunded through Stripe, the refund and its reason show up here. The top shows Total refunded, Refund count, and This month.

• Completed: refunds that have been issued.
• Requests: refunds that have been asked for and are waiting.

Each row shows the Amount, Reason, Contributor, Refunded date, and Status. Search by contributor or reason.

To see contributors who have had refunds, open Contributors and choose the With refunds view. For a list over a period, use the Refunds report under Reporting.

Questions? Email us at support@smartchange.app.

Updated on: 25/09/2026