> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://smartchange.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When a recurring contribution fails

When a card expires or a recurring charge is declined, the recurring payment shows up under **Finance → Lapsed subscriptions**. From there you can retry the charge or reach out to the contributor.

### See failed recurring contributions

1. Click **Finance** in the left menu, then the **Lapsed subscriptions** tab.
2. Check the counts at the top: **Failing**, **At risk**, and **Retry-eligible**.
3. Use the filters:
   - **Retry-eligible:** you can try the charge again.
   - **Needs the contributor:** the contributor has to act, for example by updating their card.
   - **All:** every lapsed subscription.

You can also search by contributor, email, or tier.

![Finance Lapsed subscriptions with the counts and filters](https://storage.crisp.chat/users/upload-1/website/-/8/f/e/3/8fe32a7262b6a800/finance-lapsed_1r6of2l.jpg)

### Retry a charge

1. Choose **Retry-eligible**.
2. Find the subscription and click **Retry**.

Retry charges the card on file.

### When the contributor needs to act

For subscriptions under **Needs the contributor**, contact the contributor and ask them to update their card. Once they do, you can retry the payment.

To email a group of lapsed contributors, build an audience segment under **Marketing → Audience segments**. You can also ask the Agent to **Find contributors to win back**.

### Other places to check

- **Transactions → Recurring** lists every recurring contribution with its **Next payment** and **Status**. See [Manage recurring contributions](https://smartchange.crisp.help/en/article/manage-recurring-contributions-beoy34/) to pause, resume, or cancel one.
- The **Retention and lapse** report under **Reporting** shows lapse over time.

Questions? Email us at [support@smartchange.app](mailto:support@smartchange.app).