Getting Started

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Reporting

• Reports

  Reports are available on your dashboard. Login, go to your dashboard, select the campaign you want to pull reporting for. Once you're in the correct campaign, click "Generate Report" (located in the upper right area) Select a Start Date Select a Finish Date (both must be filled!) Click "Generate Report" Your report will download on our computer, and will be in a CSV fileSome readers

• What does "Private/Anonymous" mean on the donation form?

  We're always looking for ways to deepen engagement between donors and their beneficiaries, and what better way than to leave a note of encouragement? We give these donors the ability to stay private on the web while still providing campaigns with all of the necessary information for reporting purposes. "Anonymous" on the donation form means that the donor's name won't show publicly on the beneficiary's page. Here's how it looks to the donor as they are making the donation: (https://storage.Some readers

• How SmartChange Helps You Keep More

  How SmartChange Helps You Keep More By SmartChange Staff April 25, 2025 These days, nonprofits are looking more closely at where every dollar goes—and rightly so. While donors are it’s more important than ever to understand what your fundraising platform really costs. ‍ At SmartChange, our effective rate averages just 1–2% per transaction. That’s hard—maybe even impossible—to beat. How do we do it? Big-time transparency. And a lot of faith in your donors. At SmartChangFew readers

• Fraud Prevention: Gift Cards, Pre-paid cards, CVC/CVV, and more

  SmartChange employs stringent anti-fraud measures to protect our fundraisers and our donors. That's why we require CVC verification, it's why we prohibit gift cards and pre-paid cards, and it's why we monitor the site for any activity that appears suspicious or out of the ordinary. From our processor, Stripe: "Stripe provides the CVC, postal code, and billing street address to the card network for them to verify. The card issuer checks this against the information they have on file for the cFew readers

• Pricing

  📢 Introducing Our New SmartChange Pricing Plans We’re excited to share our updated pricing structure—designed to give you more flexibility, advanced features, and tailored support so you can focus on what matters most: raising more money, faster. Why the Change? Over the past year, we’ve added dozens of powerful new features like split fundraising forms, embeddable donation forms, advanced payout controls, and more. Our new plans ensure you get exactly the tools and level of support yourFew readers